Hurricane Relief Resources

What should I bring to my first visit to the Housing Center?

  • Birth Certificate of all household members
  • Social Security Cards of all household members
  • Picture ID for all adults in the household
  • Confirmation if a child is 18-20 and is a full-time student
  • All Income Verification
    • Last 4 pay stubs - Last 2 if bi-weekly
    • Social Security - Not more than 60 days old
    • Department of Transitional Assistance (DTA) cash and food stamps - Not more than 60 days old
    • Child Support payments - Current Documentation
    • Pension or Annuity - Current Documentation
    • Casual Labor - Notarized Letter
    • Any other source of income and/or a Notarized Letter stating zero (0) income for anyone in the household 18 and older that is not working
  • You MUST have a documented crisis/emergency
    • Example: Doubled up-homeless letter or FEMA ID number
  • Letter of Lead Compliance from potential landlord if there are children under 6-years of age.

We understand that you may have lost some of these items but please bring in what you can.

How do I know if I am eligible for financial assistance?

Meet with a Way Finders' Housing Counselor to determine if you are eligible for financial assistance. Housing Counselors are available at:

Springfield Housing Center
322 Main Street
Springfield, MA 01105
Monday - Friday 8:30am to 3:30pm

If you don’t qualify for financial assistance, Way Finders’ Housing Counselors will provide you with information for other resources in the community.

I just arrived in western Massachusetts, where should I go?

If you just arrived in western Massachusetts please visit one of our local Welcome Centers at:

Holyoke Welcome Center
Enlace de Familias
299 Main Street
Holyoke, MA 01040
413-532-9300

Springfield Welcome Center
New North Citizens Council
2455 Main Street
Springfield, MA 01107
413-746-4885

How do I obtain a FEMA ID?

If you haven't received a FEMA ID you can:

  1. Apply online and enter your address to see if the area declared a disaster for individual assistance at www.disasterassistance.gov.
  2. Apply for FEMA benefits by phone by contacting 1-800-621-3362
  3. Always check to see if FEMA info being circulated is accurate at www.fema.gov/disaster/updates/hurricane-maria-rumor-control.

 

Where can I find more resources?

More resources can be found by dialing 211 or 977-211-6277 or by visiting www.mass211.org

You can also visit one of western Massachusetts' Welcome Centers. 

Holyoke Welcome Center
Enlace de Familias
299 Main Street
Holyoke, MA 01040
413-532-9300

Springfield Welcome Center
New North Citizens Council
2455 Main Street
Springfield, MA 01107
413-746-4885

How can I port-in my Section 8 Voucher from Puerto Rico?

If you have a Section 8 Voucher that you need to port-in, please contact us for assistance at 413-322-8690.

I received SNAP/PAN benefits in Puerto Rico. How can I get those benefits in Massachusetts?

If you received SNAP/PAN benefits in Puerto Rico, you may be eligible for them in Massachusetts. Way Finders' staff can help you apply for benefits and keep you updated on your application status.

For information in Spanish, please contact:
413-348-7022

For information in English, please contact:
413-333-8480

I need emergency housing

If you need emergency housing and have been approved for FEMA:

FEMA Transitional Sheltering Assistance (TSA)

The TSA program is available for disaster survivors whose homes were severely damaged, with priority given to those currently living in congregate shelters.  Disaster survivors may be eligible to stay in participating hotels or in the United States for a period of time specified by the government of Puerto Rico and FEMA. 

If you need emergency housing, please contact the Department of Housing and Community Development (DHCD) or the Department of Transitional Assistance (DTA)

DHCD: (If FEMA benefits have been denied, you can apply for emergency assistance.)
Department of Housing and Community Development
243 Cottage Street
Springfield, MA 01104

Holyoke DTA Office
100 Front Street
Holyoke, MA 01040
413-552-5400

Springfield DTA Office
95 Liberty Street
Springfield, MA 01103
413-858-1000
Springfield, MA 01105

X