Housing Center Services

Housing Consumer Education Center Services

If you are at risk of losing your home or apartment, are homeless and need assistance with the move-in costs for an apartment, or need assistance with a utility shut-off you may qualify for financial assistance through Way Finders. We provide free housing assessments to determine eligibility for financial assistance and other services. 

Even if you do not qualify for assistance internally, our dedicated staff will direct you to other community resources that may be able to help. 

How assessment works

Way Finders assesses households on a first-come first-serve basis at the times and locations below. Anyone wishing to be assessed MUST come prepared with required documents. When you come through our doors, please stop and see the friendly faces behind the reception desk, who will direct you to the assessment form.

If you are in an immediate crisis such as you recently experienced a house fire and are displaced, your unit has been condemned or you are fleeing domestic violence, please let the front desk know and they will schedule you into an emergency time slot to be seen that day. 

Assessment times and locations

View our hours and locations

You can meet with a Way Finders' Homeless Prevention Counselor at the following locations to determine if you are eligible to be considered for financial assistance. 

Way Finders Springfield Housing Center
322 Main Street, Springfield, MA 01105
Monday - Thursday 8:30am to 2:30pm

Springfield Housing Court
37 Elm Street, Springfield, MA 01102
Thursday 8:00am to 12:00pm

Hadley Housing Court
116 Russell Street, Hadley, MA 01035
Monday 8:00am to 12:00pm

Community Action
17 New South Street, Suite 116, Northampton, MA 01060

Appointments 1:00 - 3:00pm*
Walk -ins 3:00 - 4:00pm

Appointments 8:30am - 10:30am*
Walk-ins 11:30am - 12:30pm

Appointments 2:00 - 4:00pm*
Walk-ins 1:00 - 2:00pm

Amherst Community Connections
236 North Pleasant Street, Amherst, MA 01002

Appointments 8:30 - 10:30am*
Walk-ins 10:30 - 12:00pm

*Appointments for Community Action can be made by contacting 413-233-1500

First, gather all the required documents

In order to be assessed you MUST bring all required documents to the assessment location.

View all documents

Then, meet with a Homeless Prevention Counselor

You will meet one-on-one with a Way Finders' Homeless Prevention Counselor to complete the Housing Consumer Education Center Assessment. This assessment will help the counselor understand the current crisis you are in, review the documents that you have provided and begin to identify if there are ways that Way Finders can assist you and/or provide you with resources.

If you have all the required documents, an appointment will be scheduled for you to meet with a Homeless Prevention Counselor to evaluate your eligibility for financial assistance.

What if I am missing some required documents?

If you are missing documents you will receive a Return Documents slip and can bring your missing documents to the Housing Center during our Return Document Day on:

Mondays from 1:00 p.m. - 3:00 p.m. 
Wednesdays from 10:00 a.m. - 12:00 p.m.
Fridays 9:00 a.m. -11:00 a.m.  

If you are missing ANY documented income you will need to return to the agency, to meet with a Homeless Prevention Counselor to be re-assessed.

After you bring in your missing documentation and are ready to proceed an appointment will be scheduled with you to meet with a Homeless Prevention Counselor to evaluate your eligibility for assistance.

What if I am unable to come to any of the assessment locations?

If you are unable to come to an assessment location due to work or mobility or other limitations, please contact our Customer Service team at 413-233-1500 to request a reasonable accomodation to meet your needs

Financial Assistance Programs

Residential Assistance for Families in Transition (RAFT)

RAFT provides funding to households that are at risk of homelessness. Funding can now be used for more than families and serves individuals and households without dependents under 21. Funding can be used in a variety of ways, such as:

  • Rent arrears
  • Mortgage arrears
  • Urtility arrears
  • First/Last/Security deposits
  • Moving costs
  • and more