If you are at risk of losing your home or apartment you may qualify for financial assistance through Way Finders. We provide free housing assessments to determine eligibility for financial assistance and other services. 

Even if you do not qualify for assistance internally, our dedicated staff will direct you to other community resources that may be able to help. 

How assessment works

Way Finders assesses a daily maximum of 30 households on a first-come first-serve basis between the hours of 8:30 am to 2:30 pm at the Springfield Housing Center. Anyone wishing to be assessed should come prepared with a variety of documents. When you come through our doors, please stop and see the friendly faces behind the reception desk, who will direct you to the assessment form.

If you are in an immediate crisis such as you recently experienced a house fire and are displaced, your unit has been condemned or you are fleeing domestic violence, please let the front desk know and they will schedule you into an emergency time slot to be seen that day. 

First, gather all the required documents

In order to be assessed you will need to bring a variety of documents to the Springfield Housing Center.

View all documents

Then, come to our Springfield Housing Center and meet with a Homeless Prevention Counselor

You will meet one-on-one with a Way Finders' Homeless Prevention Counselor to complete the HCEC Assessment. This assessment will help the counselor understand the current crisis you are in, review the documents that you have provided and begin to identify if there are ways that Way Finders can assist you and/or provide you with resources.

If you have all the required documents, an appointment will be scheduled for you to meet with a Homeless Prevention Counselor to evaluate your eligibility for financial assistance.

What if I am missing some required documents?

If you are missing documents you will receive a Return Documents slip and can bring your missing documents to the Housing Center during our Return Document Day on:

Mondays from 1:00 p.m. - 3:00 p.m. 
Wednesdays from 10:00 a.m. - 12:00 p.m.
Fridays 9:00 a.m. -11:00 a.m.  

If you are missing ANY documented income you will need to return to the agency, to meet with a Homeless Prevention Counselor to be re-assessed.

After you bring in your missing documentation and are ready to proceed an appointment will be scheduled with you to meet with a Homeless Prevention Counselor to evaluate your eligibility for assistance.

What if I don't get meet with a Housing Counselor on the day I come in to be assessed?

If you are not able to meet with a Homeless Prevention Counselor on the day you come in, you can come in the following business day. 

If you are in an immediate crisis such as you recently experienced a house fire and are displaced, your unit has been condemned or you are fleeing domestic violence, please let the front desk know and they will schedule you into an emergency time slot to be seen that day. 

What if I am unable to come to the Housing Center?

If you are unable to come our Springfield Housing Center due to work or mobility or other limitations, please contact our Customer Service team at 413-233-1500, reasonable accommodations can be made to meet your needs.

Financial Assistance Programs

Residential Assistance for Families in Transition (RAFT)

RAFT provides funding to households that are at risk of homelessness. Funding can now be used for more than families and serves individuals and households without dependents under 21. Funding can be used in a variety of ways, such as:

  • Rent arrears
  • Rental stipends
  • First/Last/Security deposits
  • Moving costs
  • Utility arrears
  • and more

 

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